Photos and customization
Can I use a pet or person photo?
Yes. OddOne designs support pet or person photos. Upload one clear photo containing everyone you want included: there is no preset limit on the number of people or pets in that single image, but separate photos cannot be merged. Check every face in your generated preview before ordering.
How do custom pet portraits work?
Choose a design, upload a clear photo, and generate your illustrated character. Add words where offered, check the preview, then choose your product options before ordering. The photo and preview guide walks you through it.
What photo should I upload?
Use a clear, well-lit photo with the face, eyes, ears, hair, and distinctive markings visible. A front-facing or nearly front-facing angle works well. Avoid heavy filters, blur, deep shadows, and faces hidden behind objects. In group photos, keep every face visible.
Can I preview the artwork before paying?
Yes, on pages with the product editor. Check the faces, number of subjects, layout, and any text before adding the design to your cart. Use Redesign if you want another version.
Will the portrait look exactly like my photo?
Your photo provides the recognizable features for a stylized illustration. The selected design sets the costume, pose, expression, and setting. Check the preview carefully before ordering.
Can I add a name or message?
Use the text choices shown in the product editor. Some designs offer preset wording, custom words, or no text. Options and length limits vary by design.
How do I create a custom photo puzzle?
Choose a wooden puzzle design, upload a pet or person photo, and preview the illustrated character. Select the piece-count option shown on that product page. The photo is turned into an illustration for your puzzle.
Are my uploaded photos used to train AI models?
No. OddOne does not use customer-uploaded photos or customization content to train AI models, and our AI providers are not permitted to use this content to train or improve their models. For how uploads are stored and deleted, see our Privacy Policy.
How long are uploaded photos kept?
For completed orders, customer-uploaded photos and temporary customization files are deleted within 45 days after delivery. If no order is completed, these files are deleted within 30 days after upload. Order, payment, and other records may be retained longer where legally or operationally necessary. Read our Privacy Policy for the full details.
Orders and delivery
How much does a custom portrait cost?
The product page shows the price for your selected product and size. Check the current price and final checkout total before paying. Our canvas portraits, sweatshirts, and blankets have different options.
Can I change or cancel my order?
Contact us as soon as possible with your order number. If production has not started, we will do our best to help. Changes and cancellations cannot be guaranteed; once production begins, an order usually cannot be changed.
How long does U.S. delivery take?
Most U.S. orders arrive within 6–10 business days, including production and shipping. Holidays, severe weather, and carrier delays can add time. We email tracking when your order ships. See our Shipping Policy for details.
Do you ship outside the United States?
Not currently. OddOne ships within the United States only.
What if tracking stops updating or says delivered?
Contact us if tracking has not updated for an extended period. If it says delivered, check your mailbox, parcel locker, front desk, surrounding property, and neighbors. Allow 2 business days; if the package still has not appeared, contact us.
Returns and quality
What if my item arrives damaged, misprinted, or incorrect?
Contact us within 30 days of delivery with your order number and clear photos of the issue. For a confirmed production, printing, shipping-damage, or fulfillment problem, we will arrange a replacement or refund depending on the situation.
Can I return or exchange a custom order?
Custom and personalized products generally cannot be returned or exchanged for a change of mind, personal preference, or choosing the wrong size. Quality and order issues are covered by our Refund Policy. Check the policy for the conditions that apply to your order.
Will printed colors match my screen?
Small differences can happen between screens and printing processes. If you see a clear printing defect or abnormal color issue, contact us with photos.