Privacy policy

Privacy Policy
Last updated: September 20, 2026
ODD ONE is operated by Mint Matrix Limited, a company incorporated in Hong Kong ("ODD ONE," "we," "us," or "our").
This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you visit our store, create a customized product, upload a pet photo, place an order, contact us, or otherwise use our services.
Nothing in this policy limits any rights available to you under applicable privacy or consumer protection laws.
---
1. Information We Collect
The information we collect depends on how you interact with ODD ONE.
Information You Provide to Us
We may collect information you provide directly, including:
Name
Email address
Phone number
Billing and shipping address
Order and transaction information
Product, size, color, and variant selections
Pet names
Customization choices
Pet photos and other images you upload
Personalized text
Messages and customer support requests
Reviews, feedback, or other information you choose to submit
Payment information is generally processed directly by Shopify and our payment providers. We do not normally receive or store your complete payment card details.
If you create or use a customer account, we may also process account-related information such as your login details, saved addresses, preferences, and order history.
---
2. Pet Photos and Customization Content
ODD ONE offers customized products that may require you to upload a pet photo and provide other customization information.
We may use uploaded photos and customization content to:
Generate customized artwork
Create digital previews
Process edits or regenerations
Prepare print-ready artwork
Produce customized products
Fulfill your order
Provide customer support
Handle replacements, refunds, or order disputes
Your uploaded photos may be processed by third-party image-processing or artificial intelligence service providers when necessary to create your customized artwork.
We do not sell, rent, or license customer-uploaded pet photos.
We do not use customer-uploaded pet photos for advertising, marketing, or promotional content unless you separately give us permission.
We do not use customer-uploaded pet photos or customization content to train AI models, and we do not permit our AI service providers to use this content to train or improve their models.
Please avoid uploading images that contain sensitive personal information or individuals who have not consented to being included.
---
3. Sources of Personal Information
We may collect personal information from:
You directly, when you place an order, upload a photo, customize a product, create an account, contact us, or otherwise provide information
Automatically through our store, using cookies, pixels, local storage, device information, and similar technologies
Shopify and payment providers, in connection with checkout, payments, fraud prevention, and store operations
Fulfillment and shipping providers, in connection with production, delivery, tracking, returns, or delivery issues
Analytics and marketing providers, where enabled and permitted
Other service providers, where necessary to operate our store or provide our services
---
4. Information Collected Automatically
When you visit or use our store, certain information may be collected automatically, including:
IP address
Browser type
Device type
Operating system
Device identifiers
Approximate location derived from your IP address
Pages and products viewed
Referring website or source
Shopping cart activity
Website interactions
Date and time of visits
Cookie and similar technology information
We use this information to operate our store, understand website usage, improve performance, prevent fraud, maintain security, and improve the customer experience.
---
5. How We Use Personal Information
We may use personal information to:
Process and fulfill orders
Generate customized artwork
Produce customized products
Process payments
Manage shopping carts and checkout
Provide shipping and tracking information
Communicate about orders
Respond to customer support requests
Process replacements, refunds, or order issues
Detect and prevent fraud, abuse, or misuse
Protect our store, customers, and services
Improve our products, customization tools, and website
Measure website performance and customer interactions
Maintain business, tax, accounting, and legal records
Comply with legal and regulatory obligations
Send marketing communications where permitted
Measure advertising effectiveness and provide advertising where permitted by law
---
6. How We Share Personal Information
We may disclose personal information to service providers that help us operate ODD ONE, including:
Shopify
Payment processors
Print-on-demand, production, and fulfillment providers
Shipping and delivery carriers
Image-processing and artificial intelligence service providers
Cloud hosting and storage providers
Website and technical service providers
Email and customer communication providers
Analytics providers
Advertising and marketing providers, where enabled
Fraud prevention providers
Professional advisers such as accountants or legal advisers
We provide these parties only with information reasonably necessary for the relevant service.
For example, a fulfillment provider may receive your shipping information, product specifications, and final print artwork so that your order can be manufactured and delivered.
We may also disclose personal information where reasonably necessary to:
Comply with applicable law
Respond to lawful requests from courts or government authorities
Enforce our terms and policies
Detect or investigate fraud
Protect our rights, property, customers, or business
Complete a business transaction such as a merger, acquisition, restructuring, or sale of assets
---
7. Shopify
Our store is powered by Shopify.
Shopify processes information about your interactions with our store to provide ecommerce, checkout, payment, security, fraud prevention, analytics, and related services.
Information submitted through our store may therefore be processed by Shopify in accordance with Shopify's own privacy practices.
---
8. Production, Fulfillment, and Shipping
To manufacture and deliver your order, we may provide necessary information to our production, fulfillment, and shipping partners.
This may include:
Your name
Shipping address
Contact details
Order information
Product specifications
Selected variants
Custom artwork
Print-ready files
Other information reasonably necessary to manufacture or deliver your order
We aim to limit the information shared to what is necessary to complete the relevant service.
---
9. Cookies and Similar Technologies
Our store may use cookies, pixels, local storage, and similar technologies to:
Keep the website functioning
Remember preferences
Maintain your shopping cart
Support checkout
Understand website traffic
Analyze website usage
Measure site performance
Detect fraud
Improve our services
Measure advertising performance
Personalize advertising where permitted
Some cookies are necessary for the store to function properly.
Other cookies, including analytics or advertising cookies, may depend on your location and privacy preferences.
Where available or required, you may manage certain cookie and privacy preferences through controls provided on our store or through your browser.
---
10. Do Not Track and Privacy Preference Signals
Our store does not currently respond to browser Do Not Track (DNT) signals.
Third-party analytics or advertising services that we use may collect information about online activity over time and across websites, subject to applicable consent and opt-out requirements.
Where applicable law requires recognition of browser-based opt-out preference signals, including recognized signals such as Global Privacy Control (GPC), we will process those signals as required by applicable law and through available store privacy controls.
---
11. Advertising and Marketing
We may use analytics and marketing services to understand how customers discover ODD ONE, measure campaign performance, and improve our marketing.
Depending on applicable law, certain disclosures for targeted advertising may be considered a "sale," "sharing," or similar activity even when no money is exchanged for personal information.
Where required, we will provide an appropriate method to opt out.
Customer-uploaded pet photos and customization content are not used for targeted advertising or marketing unless you separately and expressly authorize us to do so.
If you subscribe to marketing communications, you may unsubscribe at any time by using the unsubscribe link in our emails.
You may still receive necessary transactional messages relating to orders, shipping, refunds, customer service, or security.
---
12. Data Retention
Customer-uploaded pet photos and temporary customization files are retained only for the time necessary to create and fulfill your custom order.
For completed orders, these files are deleted within 45 days after delivery.
If no order is completed, customer-uploaded pet photos and temporary customization files are deleted within 30 days after upload.
Order, transaction, payment, tax, accounting, fraud-prevention, customer-support, and legal records may be retained for longer where reasonably necessary to comply with legal obligations, maintain business records, resolve disputes, or enforce agreements.
Where information is no longer required, we may delete, anonymize, or de-identify it as appropriate.
---
13. Your Privacy Rights
Depending on where you live, you may have rights regarding your personal information, including the right to:
Request access to personal information we hold about you
Request correction of inaccurate information
Request deletion of certain personal information
Request a copy of certain personal information
Request information about how your personal information is used
Object to or restrict certain processing
Withdraw consent where processing is based on consent
Opt out of certain targeted advertising, sales, or sharing
Appeal certain decisions regarding a privacy request where applicable
These rights are subject to applicable legal exceptions and verification requirements.
To submit a privacy request, contact us at dmdm.zhou@gmail.com.
We may need to verify your identity before completing certain requests.
We will respond within the period required by applicable law. Where applicable, privacy laws may permit additional time for complex requests, in which case we will provide notice as required.
If applicable law gives you a right to appeal a decision regarding your privacy request, you may request a review by replying to our response or contacting us at the email address above.
---
14. California and Other U.S. State Privacy Rights
Residents of California and certain other U.S. states may have additional privacy rights where applicable law applies to ODD ONE.
These rights may include the ability to:
Know what categories of personal information we collect
Know the purposes for which information is used
Know the categories of sources from which information is collected
Know the categories of third parties to whom information is disclosed
Request access to personal information
Request deletion of certain personal information
Request correction of inaccurate personal information
Opt out of certain sales, sharing, or targeted advertising
Exercise applicable privacy rights without unlawful discrimination
Not every right applies in every circumstance, and legal exceptions may apply.
We do not knowingly sell or share the personal information of individuals under 16 years of age for purposes that require opt-out rights under applicable law.
---
15. EEA and United Kingdom Privacy Rights
If you are located in the European Economic Area or the United Kingdom, we may process personal information on one or more of the following legal bases:
Performance of a contract, including processing orders, payments, customization requests, production, and delivery
Consent, including certain marketing, cookies, or optional data uses where consent is required
Legitimate interests, including fraud prevention, security, customer support, service improvement, and operating our business, where those interests are not overridden by your rights
Legal obligations, including tax, accounting, regulatory, and compliance requirements
Depending on applicable law, you may have rights including access, correction, deletion, restriction, objection, data portability, and withdrawal of consent.
You may also have the right to lodge a complaint with the relevant data protection authority.
For these purposes, Mint Matrix Limited is the controller of personal information processed by ODD ONE, except where another service provider acts as an independent controller under applicable law.
---
16. International Data Transfers
ODD ONE operates an online business and uses service providers located in different countries.
As a result, personal information may be transferred to, stored in, or processed outside the country or region where you live.
Where required by applicable law, we use or rely on appropriate safeguards or lawful transfer mechanisms for international transfers of personal information.
---
17. Biometric Information
ODD ONE does not intentionally collect, create, or analyze biometric identifiers or biometric information for identification purposes.
Our customization service supports photos of both pets and people. If you upload a photograph containing another person, you must have the necessary rights or permission to use it.
---
18. Data Security
We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, disclosure, or destruction.
However, no internet transmission, online service, or storage system can be guaranteed to be completely secure.
---
19. Children's Privacy
Our services are not intended for children under the age of 13.
We do not knowingly collect personal information directly from children under 13.
If you believe that a child has provided personal information to us, please contact us so that we can review the situation and take appropriate action.
Where local law provides a higher minimum age for consent to certain data-processing activities, we will comply with the applicable requirements.
---
20. Third-Party Websites and Services
Our store may contain links to third-party websites, platforms, or services.
These third parties operate independently from ODD ONE and may have their own privacy policies and data practices.
We are not responsible for the privacy, security, or content practices of third-party websites or services.
We recommend reviewing their privacy policies before providing personal information.
---
21. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, technology, service providers, business practices, or legal requirements.
When we update this policy, we will revise the Last updated date at the top of this page.
Where required by law, we may provide additional notice regarding material changes.
---
22. Contact Us
For questions about this Privacy Policy, our privacy practices, or a privacy request, please contact:
ODD ONE / Mint Matrix Limited  
Flat 2304, 23/F, Ho King Commercial Centre  
2-16 Fa Yuen Street, Mong Kok, Hong Kong  
Email: dmdm.zhou@gmail.com